At Gabriel Lens, we are committed to delivering your products safely and promptly, no matter where you are in the world.
1. Worldwide Shipping
We offer shipping to customers across the globe. All orders are processed and shipped from our distribution center to your designated address.
2. Processing Time
Orders are typically processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Estimated delivery time varies by destination:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delays may occur due to customs clearance, weather conditions, or remote delivery locations.
4. Shipping Charges
Shipping fees are calculated at checkout based on your location and order weight. Any applicable duties, taxes, or customs charges for international shipments are the customer’s responsibility.
5. Cash on Delivery Only
All orders are fulfilled using cash on delivery (COD). Please ensure someone is available at your delivery address to receive the package and make the full payment in cash upon delivery.
6. Tracking Information
Once your order has been dispatched, we will send you a confirmation email or SMS with tracking details, if available. Some international shipments may not have real-time tracking updates.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to accept delivery, or inability to pay, the customer will be responsible for any reshipping costs.
8. Lost or Delayed Shipments
If your order is significantly delayed or lost, please contact us at [email protected]. We will work with our shipping partners to resolve the issue promptly.
9. Damaged During Transit
If your order arrives damaged, please notify us within 48 hours of receipt at [email protected] along with photos of the damage. We will provide a replacement or solution.
10. Contact Us
If you have any questions regarding shipping, please reach out to us:
Email: [email protected]