At Gabriel Lens, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
To be eligible for a return, your item must:
- Be in unused and original condition
- Include all original packaging, accessories, and tags
- Be returned within 7 days of delivery
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
We do not accept returns on:
- Items damaged due to misuse or negligence
- Products without original packaging or accessories
- Clearance or final-sale items
- Custom orders or personalized products
3. Return Process
To initiate a return, please follow these steps:
- Email us at [email protected] with your order number and reason for return
- Our team will review your request and respond with return instructions
- Once approved, you are responsible for safely shipping the product back to our designated return address
4. Refunds
Since we accept cash on delivery only, refunds will be processed as follows:
- After receiving and inspecting the returned item, we will notify you via email
- Refunds are processed within 7–10 business days after return approval
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photo evidence. We will offer a replacement or exchange at no additional cost.
6. Exchange Policy
We allow product exchanges for the same or higher value item (with price difference paid in cash upon delivery). Exchange requests must follow the same process as returns and are subject to product availability.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns.
8. Contact Us
For all return-related queries, please contact:
Email: [email protected]